Delete your Volidra account

This page explains how to delete your Volidra account and what happens to your data. Volidra is operated by Pelluci LLC.

How to delete your account

Email privacy@volidra.com from the address of your account and say that you want the account and its data deleted. We check that the request comes from the account's email address, complete it, and tell you the result. We answer within 30 days. You do not need to reinstall or sign in to the app. Do not send passwords, recovery keys, file contents or payment-card details.

What deletion removes

Deleting an account removes the online email lookup identity, browser and native sign-in sessions, pending native approvals, personal device registrations, and linked optional installation measurements that the service can identify from those registrations. Local files, drives, passwords and private recovery keys are never requested or erased by account deletion.

Recreating an account creates a new identity and does not automatically inherit purchases. Eligible store purchases may be restored through the store's ownership-verified restore or transfer flow; contact privacy@volidra.com for other retained purchase rights.

Subscriptions, licences and purchases

Account deletion does not cancel a subscription. Cancel separately in Google Play, in Apple's subscription settings, or through the Paddle billing action before deleting if you want future renewals to stop. Deletion does not revoke your underlying purchase and contract rights, and already-issued offline perpetual licences cannot be remotely erased. Online access ends when deletion completes; offline local licence behavior follows its existing terms.

The Android app can retain minimal pending or unknown purchase-intent metadata in AndroidKeyStore-encrypted local no-backup state so it can reconcile a payment and prevent a competing checkout. That record contains the opaque account and reservation, product, build, SKU, terms and phase rather than an email, session credential or file content. Online account deletion does not remotely erase this local protected purchase state; its reconciliation and local application-data lifecycle remain separate.

Records that remain

The following restricted records are kept separately from sign-in:

• Immutable purchase terms, provider purchase and transaction identifiers, refunds, transfers, tax and invoice records, and dispute records remain for contractual performance, receipt reconciliation and applicable legal obligations. They are not a sign-in account, and deletion never silently reassigns their owner. Billing providers and app stores keep their own billing records under their policies.
• For an identity with retained purchase obligations, a minimal security record stores the old opaque account identifier and the verified deletion time. The database uses it to prevent that deleted identifier being reinstated as a sign-in account, protecting the separately retained purchase rights and security history. It contains no email lookup and grants no sign-in access. It remains for as long as those contractual and security obligations require it. A new account uses a different identifier.
• Anonymous aggregate installation totals already produced contain no account or device identifiers and remain anonymous.

Email delivery, support correspondence, infrastructure logs and backups follow the retention that applies to each provider and to security. Resend, which sends our emails, keeps a delivery log of the messages it sends for its own retention period. An encrypted backup of our help desk can keep a deleted message for up to 35 more days. Completed deletion does not mean immediate erasure from every backup or from an independent billing or identity controller.

Questions, and problems with a request

For an unsuccessful request, deletion of separate support or marketing records, or a privacy-rights request, contact privacy@volidra.com. We verify only the identity and scope needed for the request. Never send file contents, passwords or recovery keys.